In July, WhatsApp, owned by the tech giant Meta, bans 2.3 Million Indian accounts for breaking the service’s rules and regulations. It should be noted that the messaging app blocked an additional 1.4 million accounts and that users reported an additional 971 thousand accounts.
Following the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, WhatsApp releases a compliance report every month, which includes the information listed above.
In July, 574 Indian accounts were detected, but just 27 were suspended or deleted by the messaging service. 392 accounts were reported for ban appeals, 116 for account support, 44 for product support (21) and safety (13), and 21 for other help.
Users can send these reports, which are complaints, to the WhatsApp grievance officer or the India Grievance Officer by email or regular mail.
The messaging platform does more than only respond to and take action in response to the concerns mentioned; it also employs several tools and resources designed to curtail inappropriate or harmful conduct within its app.
“We are particularly focused on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred,” WhatsApp reasons as it bans 2.3 Million Indian accounts.
The messaging platform explained that abuse is detected in three phases: during registration, while users chat, and by reviewing user complaints. “A team of analysts augments these systems to evaluate edge cases and help improve our effectiveness over time,” the messaging platform stated in its report.
When the monthly compliance report was released, the Meta-led messaging network was under fire from the government and the courts for its privacy practices and market dominance.
The government has recently expressed interest in discussing with the Telecom Regulatory Authority of India (TRAI) the regulation of over-the-top (OTT) messaging apps like WhatsApp and Telegram. The meetings will be organized to address the misuse of technology by these messaging apps.
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